Frequently Asked Questions

Our clear aligners are prescribed by our orthodontics team and arrive as a complete set to your doorstep. Each set contains a series of individual aligners, designed to make minor adjustments over time, a procedure that is carefully designed by our WonderSmile licensed orthodontists, who review each case. Each customer case is completely personalised and the average treatment plan is between 6 to 9 months.

Easy, simply take our 3 minute questionnaire.

We don’t discriminate! Our WonderSmile orthodontists will assess each customer on a case by case basis and will advise whether a customer is eligible for WonderSmile clear aligners.

For any customers who have had teeth removed, we recommend waiting at least 6 weeks after having any teeth removed. Customers who would like to begin earlier, should seek advice from their dentist beforehand.

This is where the magic happens, using our state of the art technology! At your first and only visit to one of our WonderSmile Clinic Stores, a WonderSmile consultant will take a 3D scan of your teeth which is pain free and takes less than 15 minutes. These scans are then assessed by our licensed orthodontics team, who will prescribe a treatment plan specific to you. That’s the last time you’ll ever need to visit a WonderSmile Clinic, saving you endless visits to the dentist!

Our WonderSmile Smile Clinics are located across most major cities in Australia. Locations

That’s easy, just click here: Make a booking

Standing us up are you? That’s ok, just give us a call on 1300 941 451 so we can reschedule you in for another time.

Our state of the art scanners use the latest camera technology to take thousands of pictures per second, stitching together a 3D view of your teeth. This enables our orthodontist to work with accuracy, precision and ease. No more cumbersome moulds!

Our WonderSmile Consultants, who are professionally trained to use our technology. We adhere to strictly high standards of hygiene and we will always ensure a comfortable and painless experience for when you visit our WonderSmile Clinic Stores.

Our Impression Kit contains all the essential things you need to create dental impressions of your teeth.

Whether you book an appointment with us or order an impression kit, your aligner treatment will be the same. The only difference is if you order an impression kit, you won’t need to visit a WonderSmile clinic. It’s the option to choose if you want to get started from home.

Simply order your Impression Kit and we’ll deliver it straight to your door. Inside your kit there will be a guide with step by step instructions on how to make your impressions. Once you have completed your impressions, send all 4 moulds back to us using the pre-paid label provided in your kit.

Each mould needs to be on your teeth for at least 3 ½ minutes before removing it gently in a see-saw motion. It is important that you read the instructions a few times before starting your impressions so make sure that you allocate enough time before starting.

Start with the top arch and then move onto the bottom arch. Once you have completed your first set, take photos of the moulds and send them to us at [email protected]. Wait until we get back to you before starting your second set.

After you send us photos of your first set, we will review your moulds and let you know if you need to change anything for your second set.

Each tooth impression needs to be clean and visible. Make sure that the putty is fully mixed, the impression is a single print, the molars are captured and that the gumline is present.

The putty wasn’t mixed in properly, the impression was too shallow, the tray was dragged out of the mouth or the putty dried out before the impression was made.

We scan your moulds and send them off to our orthodontics team who will review your moulds and determine your eligibility. If successful, our orthodontics team will design your personalised treatment plan and we will send it to you via email.

If you are eligible for WonderSmile invisible aligners and proceed with undergoing treatment, we will deduct the cost of your kit from the total cost of your treatment.

Yes! If you aren’t eligible for invisible aligners, we will refund your money back.

All patient treatment plans are assessed, designed and reviewed by our qualified dental and orthodontics team, so you’re in safe hands!

That’s the beauty of our technology. Before you even start the treatment, you will receive a 3D simulation video of how your teeth will shift over time, at each aligner stage. We like to keep things transparent and clear upfront.. pun intended.

Everyone is different, some will be shorter or longer than others. The average time is between 6 to 9 months. It just depends on the complexity of your correction and what our orthodontists prescribe to ensure safe and comfortable results.

Our orthodontist will assess your case and determine the optimum solution for you. If it turns out that you only need one arch, we’ll also reduce the price by $500.

We recommend you wear them between 18-20 hours per day, taking them out just for eating and drinking.

The 3D scan definitely does not! With our aligners, some customers may find some tightness in the first few days of a new aligner but that’s perfectly normal, that just shows the aligners are getting to work! It should ease off in a few days. In any case, our team are only a phone call away to help.

None! You only need to visit us to conduct your scan, after that, we review your progress remotely and can organise a visit if you need but that’s very rare! You can have your Saturday brunches back.

The best thing to do is wear your old aligner from the previous stage. We can get a replacement made for $50 but it’ll take time to produce and send to you. In most cases, customers can just pop in the previous set or even progress forward one stage earlier

Love your new smile? Want to keep it? Just like braces, we organise retainers made just for you, for $99. We recommend you replace your retainers every 6 months

Just sign into your online profile and it will show when you should be moving to the next stage. We’ll also send you reminders so there’s less chance you’ll forget

It’s all here on our pricing page There’s also some payment plan options to make it even more affordable.

We prefer MasterCard and Visa.

Your smile is guaranteed for life – we commit to providing additional treatment at no extra cost if your teeth ever shift out of alignment for the rest of your life.

We cover any undesired movement of your teeth once treatment has been completed, and you can demonstrate that your treatment plan and retainer use was followed as directed. If the conditions are satisfied, you can visit one of our clinics or we can send you an Impression Kit to assess the misalignment. A new treatment plan will be generated by our Orthodontic team to help correct any issues.

This guarantee covers only teeth originally involved in your WonderSmile treatment plan. If you are required to undergo any dental procedures, orthodontic treatment or have any external circumstances that may cause a change in your teeth position upon completion of your WonderSmile journey, this may void your lifetime guarantee.

Permanent and bonded retainers will void the WonderSmile Lifetime Guarantee as this involves dental or orthodontic procedures that may impact teeth alignment.

Upon completion of your treatment, wearing retainers is essential to keeping your teeth in their new position for life. Teeth may shift out of place again after your stop wearing retainers. We recommend you wear your retainers full-time where possible for the following 2 weeks of your treatment completion, and nightly from then. To maintain correct position of your teeth and the highest level of hygiene, we suggest swapping for a fresh pair every 6 months.

To remain qualified for our Lifetime Guarantee, you must use retainers provided by WonderSmile, following the recommended change to a new set every 6 months minimum. All purchases will be reflected in your WonderSmile account.

12 years and above with all their adult teeth. Anyone under 18 will need parental consent

Right now WonderSmile only services Australia, New Zealand, Singapore, United Kingdom and Hong Kong.